Below are frequently asked questions, you may find the answer for yourself
At Steppe Distribution, we understand that choosing the right home and kitchen products is important for your daily life. We’ve compiled answers to the most common questions about our products, ordering process, shipping, and customer service to help you shop with confidence and make informed decisions.
WordPress Accordion Structure:
What types of home and kitchen products do you sell?
We specialize in high-quality home and kitchen products including premium cookware, small appliances, innovative kitchen gadgets, storage solutions, home organization items, and elegant dining accessories. All products are carefully selected for quality, functionality, and exceptional value to enhance your home living experience.
Do you offer product warranties and guarantees?
Yes! Most of our products come with manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are clearly listed on each product page. Additionally, we provide our own 30-day satisfaction guarantee on all purchases, ensuring you’re completely happy with your home and kitchen solutions.
What are your shipping options and delivery times?
We offer multiple shipping options to meet your needs: Standard Shipping (5-7 business days) for $5.99 on orders under $75, Expedited Shipping (2-3 business days) for $12.99, and Express Shipping (1-2 business days) for $19.99. Orders over $75 qualify for FREE standard shipping throughout the United States.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 2 hours of placement while they’re still in our system. After this window, orders enter our fulfillment process and cannot be changed. Please contact us immediately at info@steppedistribution.com if you need to make any changes to your order.
What is your return and exchange policy?
We offer a comprehensive 30-day return policy for unused items in original packaging with all accessories included. Some items like personal care appliances cannot be returned for hygiene reasons. Defective or damaged items are exchanged at no cost to you. Please see our detailed Return Policy page for complete information.
Do you ship internationally or only within the US?
Currently, we ship within the United States and its territories only, including Alaska, Hawaii, and Puerto Rico. We’re actively working on expanding our international shipping options to serve customers worldwide. Please check back with us for updates on international delivery availability.
What payment methods do you accept for orders?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal and Apple Pay for your convenience. All payments are processed securely through encrypted, PCI-compliant payment systems to protect your financial information.
How can I track my order once it ships?
Once your order ships, you’ll receive a confirmation email with tracking information and a direct link to track your package. You can also log into your account on our website to view real-time order status and tracking details for all your purchases.
Do you offer bulk pricing for large quantity orders?
Yes, we offer special pricing for bulk orders typically starting at 50+ units of the same item. We also have wholesale accounts available for retailers and businesses. Contact us at info@steppedistribution.com with your specific requirements for volume pricing and wholesale inquiries.
What if my appliance stops working or needs repair?
First, check your user manual and warranty information included with your product. If the issue persists, contact us at info@steppedistribution.com and we’ll help troubleshoot the problem or connect you directly with the manufacturer for warranty service and professional repair options.
How can I contact customer service for additional help?
Our friendly customer service team is here to help! Email us at info@steppedistribution.com (we respond within 24 hours), call us at +1 (727) 350-6665 (Monday-Friday, 9 AM – 6 PM EST), or write to us at 7901 4TH ST N #27989 ST. PETERSBURG, FL 33702. We’re committed to making your home and kitchen the best they can be.
